Refund policy

Refund & Return Policy

At GraceProm, customer satisfaction is our priority. We want every customer to enjoy a confident and pleasant shopping experience when choosing their perfect prom dress, homecoming dress, wedding guest dress, or special occasion dress.

If you are not completely satisfied with your purchase, please contact our customer service team. We will work with you to find the best possible solution according to the conditions outlined in this policy.

Return Period

Customers may request a return within 14 days after receiving the item. To be eligible for a return, please contact our customer service team within this period and provide your order information and return request details.

Return Requirements

Returned items must meet the following requirements:

• The dress must be unworn, unused, and in original condition.
• The item must include the original packaging and accessories if applicable.
• The item must not have stains, makeup marks, perfume smells, alterations, or signs of use.
• Items returned without contacting our customer service team first may not be accepted.

How To Request A Return

To start a return request, please follow these steps:

1. Contact our customer service team at service@graceprom.com with your order number and return reason.
2. Our team will review your request and provide return instructions if approved.
3. Ship the item according to the instructions provided by our customer service team.
4. Once we receive and inspect the returned item, we will process your refund.

Refund Process

After receiving and inspecting your returned item, we will process your refund within 1-3 business days.

Approved refunds will be processed back to the original payment method. Please note that the processing time may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 14 days after delivery. Please provide your order number and clear photos of the issue so our team can review and assist you with an appropriate solution.

Size and Fit Issues

We recommend carefully checking our size chart before placing your order. If you have questions about sizing, our customer service team is happy to provide assistance before purchase.

If a dress does not fit as expected, please contact us within the return period. Customers are responsible for returnshipping costs for returns due to size/fit issues or change of mind.

Non-Returnable Items

For hygiene and product protection reasons, certain items may not be eligible for return, including:

• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned without prior approval from our customer service team.
• Final sale items or special promotional items clearly marked as non-returnable.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error.

We recommend using a trackable shipping method when returning items. GraceProm is not responsible for packages lost during return transportation.

We do not charge any restocking fees for returned items.

Contact Us

If you have any questions about our refund and return policy, please contact us:

Brand: GraceProm
Company: 六安迈辉跨境电子商务有限公司
Lu'an Maihui Cross-Border E-Commerce Co., Ltd.

Address: Room 601, Building A, Xiyangyang Industrial Park, Jin'an District, Lu'an City, Anhui Province, China
Email: service@graceprom.com
Phone: +86 19045520644