Shipping policy
Shipping Policy
At GraceProm, we are committed to providing a reliable and smooth shopping experience for customers worldwide. Since our dresses are carefully prepared and quality checked before shipment, each order requires processing time before delivery.
This Shipping Policy explains our order processing time, shipping options, delivery estimates, and important shipping information.
Order Processing Time
All GraceProm dresses require preparation time before shipment. Our professional team carefully prepares, checks, and packages each order to ensure product quality.
Processing Time: 7-14 business days
Processing time includes dress preparation, quality inspection, and packaging. Please note that processing time is separate from shipping time.
Shipping Methods & Delivery Time
After your order has been processed and shipped, delivery time depends on the shipping method selected at checkout.
At GraceProm, we offer flexible shipping options to provide a convenient shopping experience for our customers worldwide. Orders with a subtotal of $119 USD or more qualify for free standard shipping.
For orders under $119 USD, a standard shipping fee of $25.99 USD will apply. For customers who need their orders faster, expedited shipping is available for an additional fee of $39.99 USD. The applicable shipping cost will be displayed at checkout before payment is completed.
Shipping Options
Standard Shipping: Orders are processed within 7–14 business days, and delivery typically takes 7–15 business days after shipment.
Expedited Shipping: Orders are processed within 7–14 business days, and expedited delivery typically takes 5–8 business days after shipment. An expedited shipping fee of $39.99 USD will be charged.
Please note that delivery times are estimates and may vary depending on destination, customs procedures, weather conditions, holidays, and carrier delays.
Shipping Destination
GraceProm provides international shipping services to customers worldwide. Shipping availability and delivery times may vary depending on the destination country or region.
Order Tracking
Once your order has been shipped, we will send a shipping confirmation email with tracking information. Customers can use the tracking number to check the delivery status of their order.
If you have not received your tracking information or have questions about your shipment, please contact our customer support team.
Shipping Address
Please make sure your shipping address, phone number, and contact information are accurate before completing your order.
GraceProm is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Customs, Duties, and Taxes
International orders may be subject to customs fees, duties, or taxes depending on the regulations of the destination country. Any additional charges are the responsibility of the customer.
Delayed Orders
While we work hard to deliver every order on time, some delays may occur due to factors outside our control, including customs clearance, extreme weather, holidays, or shipping carrier issues.
If your order experiences an unexpected delay, please contact our customer service team and we will assist you with checking the shipment status.
Contact Us
If you have any questions about shipping, delivery times, or your order status, please contact us:
Brand: GraceProm
Company: 六安迈辉跨境电子商务有限公司
Lu'an Maihui Cross-Border E-Commerce Co., Ltd.
Address: Room 601, Building A, Xiyangyang Industrial Park, Jin'an District, Lu'an City, Anhui Province, China
Email: service@graceprom.com
Phone: +86 19045520644