Terms of service

Terms of Service

Welcome to GraceProm. These Terms of Service describe the rules and conditions that apply when you access or use our website, purchase our products, or interact with our services. By visiting www.graceprom.com or placing an order with us, you agree to be bound by these terms.

Please read these Terms of Service carefully before using our website. If you do not agree with any part of these terms, please do not use our website or purchase our products.

About GraceProm

GraceProm is a formalwear brand specializing in prom dresses, homecoming dresses, wedding guest dresses, bridesmaid dresses, evening dresses, and other special occasion dresses.

GraceProm is operated by:

Company Name:
六安迈辉跨境电子商务有限公司
Lu'an Maihui Cross-Border E-Commerce Co., Ltd.

Business Address:
Room 601, Building A, Xiyangyang Industrial Park,
Jin'an District, Lu'an City,
Anhui Province, China

Phone: +86 19045520644
Email: service@graceprom.com

Website Use

By using our website, you agree to use it only for lawful purposes and in accordance with these Terms of Service.

You agree not to:

• Use our website for any illegal or unauthorized purpose.
• Attempt to interfere with website security, operation, or functionality.
• Copy, reproduce, or misuse website content, images, trademarks, or product information without permission.

Product Information

We make every effort to display accurate product information, including product descriptions, images, colors, and sizing details. However, slight differences may occur due to screen settings, lighting conditions, or manufacturing variations.

Customers are responsible for reviewing product details, size charts, and available information before placing an order. If you need assistance selecting a size or style, please contact our customer service team.

Orders and Payments

When you place an order through GraceProm, you agree to provide accurate and complete information, including your name, shipping address, contact information, and payment details.

We reserve the right to refuse or cancel orders in certain situations, including suspected fraudulent activity, incorrect pricing information, or other circumstances that may affect order processing.

Payment must be completed before your order can be processed. We accept payment methods displayed during checkout.

Shipping and Delivery

GraceProm works to process and ship orders as efficiently as possible. Shipping times may vary depending on product availability, destination, shipping method, and other factors.

Customers are responsible for providing accurate shipping information. GraceProm is not responsible for delays caused by incorrect addresses, customs procedures, carrier delays, or circumstances outside our control.

For detailed shipping information, please review our Shipping Policy.

Returns and Refunds

We want every customer to have a positive shopping experience. Returns and refunds are handled according to our Refund & Return Policy.

Please review our Refund & Return Policy before placing an order to understand eligibility requirements, return procedures, and refund conditions.

Intellectual Property

All content on www.graceprom.com, including but not limited to images, text, logos, designs, graphics, and website materials, is owned by GraceProm or used with appropriate authorization.

Unauthorized use, reproduction, distribution, or modification of website content is prohibited without written permission.

Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to provide accurate information and notify us of any unauthorized use of your account.

Limitation of Liability

GraceProm is not responsible for indirect, incidental, or unexpected losses resulting from the use of our website, products, or services to the extent permitted by applicable laws.

Our responsibility is limited to providing products and services according to the information and policies published on our website.

Changes to These Terms

GraceProm reserves the right to update or modify these Terms of Service at any time. Changes will become effective once published on this page.

We encourage customers to review this page periodically to stay informed about any updates.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

GraceProm
Company: 六安迈辉跨境电子商务有限公司
Lu'an Maihui Cross-Border E-Commerce Co., Ltd.

Address: Room 601, Building A, Xiyangyang Industrial Park, Jin'an District, Lu'an City, Anhui Province, China
Email: service@graceprom.com
Phone: +86 19045520644